Computer Consulting: Spread the Word
Make sure your current computer consulting clients, friends, and family know what types of companies you work with, the types of things you do, and how much you would appreciate referrals from them.
A lot of times, by asking the right kind of open-ended questions, you can be very pleasantly surprised when your computer consulting contacts start discussing something that evolves into a $10,000 or $15,000 services opportunity because they all of a sudden had a lightening bolt moment.
What You May Hear
"We have this woman in Accounting who is typing the same thing in three times over and over and over again. I wonder if there's some way that you could set up links or do something in Access that that would eliminate that?" or "We have this crazy process where we're still using this DOS-based 19.2 modem but we've heard there's a web-based way to do this. Can you look into it and help us implement it?" This is a golden opportunity to get more computer consulting business.
Open Ended Questions are Best
Get your customers talking. Instead of asking, "Are we doing a good job?" Which gives you a "yes" or "no" answer, you can ask questions that give you more opportunities to serve your customers. Ask them questions like:
"How are we doing?""What else can we help you with?""What do you like about how we're helping?""What do you like about how we're servicing the account?""What do you think we can improve on?"
Now take this information and suggest new ways of working together to benefit both of you.
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Joshua Feinberg helps small business technology providers get more steady, high-paying PC support clients. Sign-up now to get your free access to Joshua's field-tested, proven secrets for generating more monthly recurring service-contract-revenue with PC Support Tips.
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